Scrapple no longer meets so this blog has become my own way to keep things that interest me: articles about research libraries providing access to scholarly output, things that happen in my day, stuff I might use in a class some day, things I don't want to forget, you know.
Friday, June 24, 2005
JavaScript Flaw Leaves Every Browser Open to Attack
I love this part: "Microsoft confirmed that IE was vulnerable, but said it has no plans to distribute a fix. "Customers who already follow our general guidance about avoiding spoofing and phishing attacks are at reduced risk of being affected by this issue," Microsoft stated in an advisory."
So basically, the guys at MS are saying that if you are stupid enough to get burned it's your own damn fault. Gotta love that customer service attitude.
I know, wasn't that funny? Don't call them for help since they charge for it.
This is a tangential thought here, but I think customer service is overrated in terms of libraries. Don't we want to go above and beyond the company model of customer service in order to best serve our patrons? How many times have you been unsatisfied with the customer service of a company?
And we librarians do often establish a collegial relationship with our patrons that goes above and beyond what companies will typically do for average customers...
2 comments:
I love this part: "Microsoft confirmed that IE was vulnerable, but said it has no plans to distribute a fix. "Customers who already follow our general guidance about avoiding spoofing and phishing attacks are at reduced risk of being affected by this issue," Microsoft stated in an advisory."
So basically, the guys at MS are saying that if you are stupid enough to get burned it's your own damn fault. Gotta love that customer service attitude.
I know, wasn't that funny? Don't call them for help since they charge for it.
This is a tangential thought here, but I think customer service is overrated in terms of libraries. Don't we want to go above and beyond the company model of customer service in order to best serve our patrons? How many times have you been unsatisfied with the customer service of a company?
And we librarians do often establish a collegial relationship with our patrons that goes above and beyond what companies will typically do for average customers...
Susan
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